Reference

Privacy controls for India accounts

Your 11club account connects lobby access with UPI, Paytm, PhonePe and Google Pay records, so this Privacy Policy explains what we collect, why we collect it, and how…

Account data useCookie choicesUPI record carePrivacy request path

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How policy applies in India

11club Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy covers personal data you share with 11club when you open an account, verify your profile, use wallet services, contact us, or move through game areas such as Blackjack, Golden Fruits, Football Strike, Crash Game, Bingo and Fishing God. We collect only the data

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needed to create your account, protect access, process UPI, Paytm, PhonePe and Google Pay records, answer your requests, and meet lawful duties that apply to us. Eligibility and access depend on local law and are available where local law permits. We may use cookies, device signals
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and session logs to keep account activity clear, detect misuse, and remember basic choices. We do not sell your personal data. If a partner helps with payment processing, verification, hosting or support, we require that partner to use your data only for the task we assign.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST CHANNELS

Contact paths for privacy requests

Privacy requests should reach the team that can act on account records, not a public chat thread. Use the email path for correction, deletion, access, cookie queries, or consent concerns.

Privacy email Write to our privacy desk from the email linked to your account. Tell us whether your request concerns account data, cookies, UPI records, Paytm logs, PhonePe entries, or profile correction.

Account help chat Use account help when you need to confirm which email or phone number is attached before sending a privacy request. We may ask identity checks before discussing any personal data.

Wallet query path For a payment privacy concern, share the transaction reference, payment method, date, and amount range. We use that to trace the record without asking for sensitive banking secrets.

DATA HANDLING

Data handling for Paytm and UPI

We wrote this policy around the account flow you actually use: mobile login, wallet checks, game session records, and support requests.

Account profile

We keep your name, contact details, login records, and verification status to run the account and answer privacy requests. Profile edits are handled after identity checks, so another person cannot alter your data.

Payment records

UPI, Paytm, PhonePe and Google Pay entries are stored with transaction references, status, time, and amount. We use these records for wallet matching, refund checks, dispute handling, and lawful accounting duties.

Cookies

Cookies help remember session state, language choice, basic security flags, and device behaviour. You can change browser settings, but some account and wallet screens may need cookies to work correctly.

Game session logs

When you open Blackjack, Crash Game, Bingo or Fishing God, we may record session time, device type, balance movement, and technical errors. These logs help resolve account queries and protect fair records.

Security checks

We use passwords, one-time codes, device signals, and limited access controls to protect account data. Our team sees personal data only when the work needs it, such as support, verification, or payment tracing.

Retention choices

Some records must stay for tax, legal, fraud prevention, or dispute reasons. When retention is no longer needed, we delete the data, mask it, or keep an anonymised record for service measurement.

Privacy questions before you join

These answers explain the parts of the Privacy Policy most people ask about before opening an account. They cover data collection, correction, deletion, cookies, payments, access rights, and contact routes. If your query involves law in your location, access depends on local law and is available where local law permits.

We collect account details, contact data, verification status, login records, payment references, device signals, cookies, and support messages. We use this data to run your account, protect access, process wallet activity, and answer requests.

We keep transaction references, status, time, and amount so your wallet can be matched to the payment you made. These records also help with refunds, disputes, accounting duties, and privacy queries.

Yes. Send the request from the email linked to your account and state what needs correction. We may ask for identity checks before changing contact details, payment links, or verification data.

You can ask us to delete personal data linked to your account. Some records may need to remain for legal duties, tax records, fraud prevention, payment disputes, or unresolved account queries.

Cookies help keep you logged in, remember basic choices, support wallet screens, and detect unusual access. You can adjust browser settings, but blocking all cookies may affect account pages.

Access is limited to teams and service partners that need the data for support, verification, payment processing, hosting, security, or legal duties. Partners must use the data only for assigned work.

Email our privacy desk from your account email and include your account ID, request type, and payment method if relevant. Do not send UPI PINs, passwords, or full banking secrets.

Privacy controls for India accounts

Contact paths for privacy requests

Data handling for Paytm and UPI

Account profile

Payment records

Cookies

Game session logs

Security checks

Retention choices

Privacy questions before you join

01 What personal data does 11club collect?

02 Why do you need UPI, Paytm or PhonePe records?

03 Can I ask you to correct my account data?

04 Can I ask for deletion of my data?

05 How does 11club use cookies?

06 Who can see my personal data?

07 How do I contact you about this policy?

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